Terms & Conditions

This website is owned and operated by Ayan Collection, a registered sole proprietorship under the laws of India.

Business Details

Ayan Collection
Gaulipura Chhawani Rd, Opposite Mutton Market,
Chawani, Aurangabad Cantonment, Gaulipura,
Chhatrapati Sambhajinagar, Maharashtra 431001, India

📧 Email: support@ayancollection.com
📞 Phone / WhatsApp: +91 8180809931

🕒 Business Hours:
10:00 AM – 10:00 PM (All Working Days)

By accessing or using this website, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Introduction

Welcome to Ayan Collection. These Terms of Service (“Terms”) govern your use of our website and services.

By using this website, you agree to these Terms along with our Privacy Policy, Refund & Return Policy, and Shipping & Delivery Policy (collectively referred to as “Agreements”).

If you do not agree to these Terms, please discontinue the use of our website.

2. Business Model & Products

Ayan Collection is an online retail store dealing in:

Men’s & Women’s Accessories
Couple Bracelets, Rings & Watches
Mobile Accessories & Smart Gadgets
Speakers & Electronics
Personal Care Products (Trimmers, etc.)
Toys, Keychains & Lifestyle Essentials
Perfumes & Daily-Use Products

We sell 100% brand-new, unused, and original products.

❌ We do NOT sell:

Used or damaged products
Refurbished items
Counterfeit or fake goods
Replica or unauthorized branded products

3. Purchases & Payments

When making a purchase on our website, you agree to provide accurate billing, delivery, and payment details.

We accept the following payment methods:

Online Payments – Debit Cards, Credit Cards, UPI, Net Banking
Cash on Delivery (COD, where available)

All online transactions are processed through secure and trusted payment gateways.

4. Cash on Delivery (COD) Orders

To ensure genuine orders and reduce cancellations, Ayan Collection may require order verification for Cash on Delivery purchases.

Orders may be confirmed via call or message before dispatch
Repeated refusal of COD orders may result in COD restrictions
Orders cancelled before dispatch will not incur charges

This policy helps ensure smooth operations and fair service for all customers.

5. Refund & Replacement Policy

We offer replacement or refund strictly as per our Refund & Return Policy.

A refund or replacement will be considered only if:

The product is damaged or defective on arrival
The wrong product is delivered
The order is cancelled by Ayan Collection before dispatch

Conditions:

Products must be unused and in original packaging
Tags, accessories, and seals must remain intact
Used or customer-damaged items are NOT eligible

Approved refunds are processed to the original payment method within 7–10 working days.

For full details, please refer to our Refund & Return Policy.

6. Shipping & Delivery Policy

Orders are processed within 1–3 working days after confirmation
Delivery is available across India
Estimated delivery time: 3–7 working days depending on location
Tracking details are shared after dispatch

Ayan Collection is not responsible for delays caused by courier services, weather conditions, strikes, or unforeseen circumstances.

Refer to our Shipping & Delivery Policy for complete details.

7. Product Quality & Authenticity

All products sold by Ayan Collection are brand-new and quality-checked.

Minor color variations may occur due to lighting or screen differences
Electronics and accessories may carry limited warranty (if provided by manufacturer)
Manufacturing defects must be reported within the return window

8. Customer Support

For order-related queries, assistance, or support:

📞 +91 8180809931
📧 support@ayancollection.com
🕒 Support Hours: 10:00 AM – 10:00 PM

9. Governing Law & Jurisdiction

These Terms are governed by the laws of India.

All disputes shall be subject to the exclusive jurisdiction of the Courts of Aurangabad, Maharashtra, India.

10. Force Majeure

Ayan Collection shall not be held liable for delays or failure in performance due to events beyond reasonable control, including but not limited to:

Natural disasters
Lockdowns
Strikes
Courier disruptions
Government restrictions

11. Amendments to Terms

Ayan Collection reserves the right to modify or update these Terms at any time without prior notice.

Updated Terms become effective immediately upon posting on the website.

Users are advised to review the Terms periodically.

12. Acknowledgment

By using this website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.