Refund & Return Policy

At Ayan Collection, we aim to ensure complete customer satisfaction. However, if you are not fully satisfied with your purchase, please carefully review our Refund & Return Policy below.

1. Returns & Replacements

We offer replacement or return only for products that are damaged, defective, or incorrect at the time of delivery.

To request a replacement or return:

Share the following details:

Order ID
Clear photos/videos of the damaged, defective, or incorrect product
Photos of original packaging and labels

Once verified, we will arrange a replacement or return pickup, subject to location and courier availability.

⛔ Requests raised after 48 hours of delivery will not be accepted.

For shipping timelines, please refer to our Shipping & Delivery Policy.

2. Refund Eligibility

Refunds are provided only in the following cases:

The ordered product is out of stock and cannot be replaced
The product is damaged on arrival and replacement is not possible
The order is cancelled by Ayan Collection before dispatch

Refunds are NOT applicable for:

Change of mind after delivery
Size, color, or preference issues (unless explicitly mentioned on the product page)
Used, washed, altered, or worn items
Products without original tags, accessories, or packaging
Orders refused, returned, or unclaimed after dispatch
Cash on Delivery orders refused at delivery

3. Cash on Delivery (COD) Policy

For Cash on Delivery (COD) orders, Ayan Collection may conduct order verification before dispatch.

Orders may be confirmed via call or message
Orders cancelled before dispatch will not incur charges
Repeated refusal of COD deliveries may result in COD being disabled for future purchases

This policy helps prevent misuse of COD services and ensures smooth operations.

For payment-related terms, please refer to our Terms & Conditions.

4. Refund Timeline

If your refund request is approved:

The amount will be credited to the original payment method
Refunds are processed within 7–10 working days

Please note:

Bank or payment gateway processing timelines may vary
All refunds are handled through secure payment gateways as stated in our Privacy Policy

5. Cancellation Policy

Order cancellations are allowed only before dispatch
To request cancellation, contact:
📧 support@ayancollection.com

Orders that have already been shipped or handed over to courier partners cannot be cancelled.

6. Contact for Refunds & Returns

For any refund, return, or replacement-related queries, please contact:

Ayan Collection
Gaulipura Chhawani Rd, Opposite Mutton Market,
Chawani, Aurangabad Cantonment, Gaulipura,
Chhatrapati Sambhajinagar, Maharashtra 431001, India

📧 Email: support@ayancollection.com
📞 Phone / WhatsApp: +91 8180809931
🕒 Support Hours: 10:00 AM – 10:00 PM